Platform layer
The AI Gateway is where the AI workforce meets your systems.
Models can talk. Enterprises need them to act — inside the CRM, the core, the EHR, under the same controls a human agent works within. The gateway is the governed layer that makes that safe: one connection plane, authorization before every action, and a sealed record of everything that happened.
< 800 ms
p95 response target
Zero
rip-and-replace
100%
actions policy-checked
30 days
to production pilot
Anatomy
Five layers between a conversation and a committed transaction.
Channel plane
Terminates voice and messaging on your existing telephony — Genesys, Avaya, Cisco, Amazon Connect, Twilio — as a SIP or WebRTC leg. Your numbers, routing and IVR stay exactly where they are.
Context Graph
Resolves the caller to a single identity across systems and assembles the live state the model reasons over: account, case history, entitlements, prior contacts and open work.
Policy Engine
Pre-action authorization. Every proposed write is checked against role, consent, data residency and workflow rules before it is allowed to leave the gateway. Denials are explained, never silent.
Action Runtime
Executes governed reads and writes through typed connectors and your own APIs, with idempotency keys, retries and compensating actions so a dropped call never leaves a half-finished transaction.
Evidence layer
Every turn, tool call, policy decision and write is recorded against one conversation ID and scored by AutoQA — a complete, replayable audit trail for risk and compliance.
Path of a single action
Nothing is written until it has been authorized.
Interaction arrives
Call or message forks to the gateway from your existing platform.
Identity resolved
Caller matched and verified; Context Graph assembles live state.
Action proposed
The model plans a tool call against your systems, with arguments.
Policy check
Pre-action authorization allows, narrows or blocks the action.
Write committed
Action Runtime executes idempotently and confirms in-conversation.
Evidence sealed
Transcript, decisions and writes sealed and scored by AutoQA.
a blocked action is never hidden from the caller · every decision carries the conversation ID · replay any interaction end to end
Connection plane
It plugs into the stack you already run.
Typed connectors for the systems most enterprises already own, plus your own REST or SOAP services where the workflow is bespoke. Nothing is replaced, nothing is migrated.
Telephony & CCaaS
- Genesys Cloud
- Avaya
- Cisco
- Amazon Connect
- Twilio
- NICE
CRM & service
- Salesforce
- ServiceNow
- Zendesk
- Microsoft Dynamics
- HubSpot
Core & industry
- Guidewire
- Epic / Cerner
- FIS & Finacle
- SAP
- Oracle
- Stripe
Identity & data
- Entra ID
- Okta
- Snowflake
- Databricks
- Kafka
- Custom REST / SOAP
Assurance
Built to survive a risk review.
Your data stays yours
No customer data is used for training. Redaction at the edge, configurable retention down to zero.
Regulated by design
SOC 2 Type II, HIPAA readiness, ISO 27001 controls, and region-pinned processing.
Deploy where you must
Multi-tenant cloud, dedicated private cloud, or fully on-prem inside your own VPC.
Built for the p95
Streaming runtime with a sub-800 ms p95 response target under production concurrency.